Who I Am

Jessica Torres

Future Rock(star) Customer Advocate

Driven all-around techie (web developer / project manager / UI designer / productivity nerd 🤓). I've known I am a natural problem-solver since my days of solving 1000-piece puzzles on summer break (that was an impressive feat in the 6th grade). I have a knack for always seeing the 'thing that's out of place'. This allows me to quickly weed out paths I don't need to go down when finding solutions.

I have a passion for helping people and I am confident that I will be able to approach Rock's Customer Advocacy Role with empathy and humanity first. Of course, as a new user myself, I also have a vested interest in seeing that the product continues improving, solving customers' problems, and being the "missing piece" 🧩 in their workflow. Looking forward to meeting and working with what sounds like an amazing team!

experience

Project Manager - Nyxent Corp.

Sep 2021 - Current
  • Meet with clients to gather requirements and turn those into user stories.
  • Manage product and sprint backlogs for all projects.
  • Create mockups in Figma for web and mobile application screens as well as branded email notifications.
  • Test developer deliveries against acceptance criteria.
  • Field all communication with client and address accordingly, including changes to scope of work.

Systems Analyst – Collier County Sheriff's Office

Sep 2012 - Sep 2021
  • Introduced and implemented a campaign to get the entire development team following scrum methodologies. For some projects I led as Product Owner, for others, I served as the Scrum Master.
  • Coached each member of the team in their respective roles.
  • Managed our project management software (first ActiveCollab, then Jira Software) for all projects.
  • Led story-writing workshops, backlog refinement sessions, and sprint planning meetings.
  • Created front-end mockups using a mix of Figma, Balsamiq, and even Paint.NET.
  • Instrumental in the design of all development SQL databases.
  • Coded the OOP libraries in C# for use by junior developers.
  • Ensured we were meeting the end user's needs through constant communication and approval workflows.

Programmer Analyst – Collier County Sheriff's Office

Sep 2006 - Sep 2012
  • Responsible for the development and implementation of new project life cycle process.
  • Created and maintained standards for framework libraries, user interfaces, page design, and graphics usage across entire development team.
  • Managed and provided support for intranet site with over 50 web applications at both site and server levels.
  • Also supported multiple vendor web applications hosted both in-house and in the cloud.
  • Designed and implemented universal application auditing system which drastically improved customer support and post-production issue awareness.
  • Developed application framework that allowed for faster development for entire web development team.
  • Coded multiple web applications as full-stack developer.

education

Certified Scrum Product Owner

August 2018

Scrum Alliance

Certified Scrum Master

March 2018

Scrum Alliance

Associate of Science - Computer Programming and Analysis

May 2005

Edison College. Graduated With Honors.

tools

Jira Software
Active Collab
Notion
Trello
Figma
Adobe Creative Cloud
Webflow
Wordpress
Visual Studio
XCode
Notepad++
Brackets

testimonials

contact info

Jessica Torres
111 12th St SE
Naples, Fl 34117

  • hello@jessicatorres.me

  • 239-216-0794