Who I Am

Jessica Torres

Future Rock(star) Customer Advocate

Driven all-around techie (web developer / project manager / UI designer / productivity nerd 🤓). I've known I am a natural problem-solver since my days of solving 1000-piece puzzles on summer break (that was an impressive feat in the 6th grade). I have a knack for always seeing the 'thing that's out of place'. This allows me to quickly weed out paths I don't need to go down when finding solutions.

I have a passion for helping people and I am confident that I will be able to approach Rock's Customer Advocacy Role with empathy and humanity first. Of course, as a new user myself, I also have a vested interest in seeing that the product continues improving, solving customers' problems, and being the "missing piece" 🧩 in their workflow. Looking forward to meeting and working with what sounds like an amazing team!


Project Manager - Nyxent Corp.

Sep 2021 - Current
  • Meet with clients to gather requirements and turn those into user stories.
  • Manage product and sprint backlogs for all projects.
  • Create mockups in Figma for web and mobile application screens as well as branded email notifications.
  • Test developer deliveries against acceptance criteria.
  • Field all communication with client and address accordingly, including changes to scope of work.

Systems Analyst – Collier County Sheriff's Office

Sep 2012 - Sep 2021
  • Introduced and implemented a campaign to get the entire development team following scrum methodologies. For some projects I led as Product Owner, for others, I served as the Scrum Master.
  • Coached each member of the team in their respective roles.
  • Managed our project management software (first ActiveCollab, then Jira Software) for all projects.
  • Led story-writing workshops, backlog refinement sessions, and sprint planning meetings.
  • Created front-end mockups using a mix of Figma, Balsamiq, and even Paint.NET.
  • Instrumental in the design of all development SQL databases.
  • Coded the OOP libraries in C# for use by junior developers.
  • Ensured we were meeting the end user's needs through constant communication and approval workflows.

Programmer Analyst – Collier County Sheriff's Office

Sep 2006 - Sep 2012
  • Responsible for the development and implementation of new project life cycle process.
  • Created and maintained standards for framework libraries, user interfaces, page design, and graphics usage across entire development team.
  • Managed and provided support for intranet site with over 50 web applications at both site and server levels.
  • Also supported multiple vendor web applications hosted both in-house and in the cloud.
  • Designed and implemented universal application auditing system which drastically improved customer support and post-production issue awareness.
  • Developed application framework that allowed for faster development for entire web development team.
  • Coded multiple web applications as full-stack developer.


Certified Scrum Product Owner

August 2018

Scrum Alliance

Certified Scrum Master

March 2018

Scrum Alliance

Associate of Science - Computer Programming and Analysis

May 2005

Edison College. Graduated With Honors.


Jira Software
Active Collab
Adobe Creative Cloud
Visual Studio


contact info

Jessica Torres
111 12th St SE
Naples, Fl 34117

  • hello@jessicatorres.me

  • 239-216-0794